Terms of Service

You pay $9/yr for email hosting on domains you own. Don't send bulk mail through it, don't use it to hurt anyone, and we'll keep it running and stay out of your inbox. Everything below is that, in the detail a contract needs.

Who you are contracting with

The service is provided by Naylalabs of Türkiye, which operates FranklyMail. There is no separate FranklyMail company.

Registered address: Harran Üniversitesi Şanlıurfa Teknokent, Ulubağ Mahallesi, Recep Tayyip Erdoğan Bulvarı No 287A, İç Kapı No: 315, Haliliye, Şanlıurfa, Türkiye.

The payment itself is handled by Creem, which acts as our merchant of record. Creem is the seller for the transaction, takes your money, holds your card details, issues your invoice and carries the sales-tax obligation. Creem's own terms apply to the payment; these terms apply to the service.

Reach us at hello@franklymail.com. There is no support tier and no ticket queue — that address is the whole support department.

What you get

One plan, $9/yr, billed yearly: unlimited mailboxes, unlimited domains and unlimited aliases, with 10 GB of storage pooled across the account. Storage above the pool is $0.40/GB/yr. Access is over IMAP, POP3, JMAP, SMTP submission and webmail.

Some things are deliberately not part of the deal, permanently: bulk, marketing or newsletter sending; a free tier; lifetime plans; and calendar, drive or document tools. These are refusals, not gaps we intend to fill.

Your account

• You must give an email address you can actually receive at. It is how we reach you about billing and security, and how you recover access.
• You are responsible for your password, your app passwords and anything done through them. Two-factor authentication is available and we recommend it.
• You must own or control every domain you add, and you are responsible for its DNS. We verify the records; we do not control your registrar.
• You are responsible for what the people you give mailboxes to do with them. Their conduct is your account's conduct.

What you may not use it for

This list is short because it is real. Breaking it is what gets an account suspended.

• No bulk mail. No newsletters, no marketing blasts, no mailing lists you send to, no drip campaigns, no transactional mail for a product with a user base. One-to-one and small-team correspondence is the product. This is the rule that keeps our sending reputation clean, which is what keeps your ordinary mail out of other people's spam folders — so we enforce it rather than warn about it twice.
• No spam, phishing, malware or fraud, sent or hosted, including mail that forges a sender or exists to deceive a recipient.
• Nothing illegal where you are or where we are, and nothing that harasses, threatens or targets another person.
• No attacks on the infrastructure — ours or anyone else's. That includes probing, scraping other accounts, evading rate limits, and working around the storage meter rather than paying for storage.

Suspension and termination

For non-payment: a failed renewal gives you 14 days. Mail keeps flowing and nothing is deleted during that window. If it ends unpaid, the account is suspended and mail stops. Your data is kept, and how long is set out in the Privacy Policy.

For abuse: we may suspend an account that breaks the rules above, immediately and without notice when mail is actively harming other people — outbound spam and phishing are the cases where waiting is not an option. We will tell you what happened and why. If we got it wrong, reply and we will fix it.

By you: cancel from the billing screen in one click, any time, with no retention flow and no phone call. Service runs to the end of the period you have paid for.

Price, renewal and refunds

$9/yr, renewing yearly, plus any extra storage you have added at $0.40/GB/yr. We may change the price, but never during a term you have already paid for — a change applies at your next renewal, and you can cancel before it.

There is a full, unconditional refund in the first 30 days. The details are on the Refund Policy page.

Your mail is yours

We claim no ownership of anything you send, receive or store. We do not read it, mine it, sell it, or train anything on it. We access mail content only when you ask us to in order to fix something, or when the law compels us.

Because access is over IMAP, your archive is portable at all times and you do not need our permission or a migration tool to take it.

Backups, with the specifics. Everything is backed up nightly — your mail and the account database — and copied to storage in a different company's data centre in the EU, so losing our server does not lose your mail. Copies are kept for 30 days. The database also archives its transaction log continuously, which means a failure would cost minutes of the most recent changes rather than a day of them. We have restored from these backups and checked the result matches, rather than assuming they would work.

None of that is a substitute for your own copy, and we still recommend keeping one — a backup protects you from our mistakes, not from yours. Any mail client can hold a full local copy over IMAP, which is the simplest way to have one.

What we do not promise

The service is provided as it is. We do not offer an availability guarantee, a response-time commitment or service credits, and we are not going to pretend otherwise at this price — a nine-dollar mail host that sells you an SLA is selling you a sentence, not a remedy.

What we do commit to is telling you the truth about outages, in plain words, while they are happening rather than afterwards.

Liability

To the extent the law allows it, our total liability to you for anything arising out of this service is capped at what you have paid us in the twelve months before the claim. For most accounts that is $9/yr. We are not liable for lost profits, lost business, or the consequences of mail that was delayed, blocked by someone else's spam filter, or lost.

Nothing here limits liability that cannot be limited by law, and your rights as a consumer are unaffected.

Changes to these terms

We may update these terms; the date at the top changes when we do. If a change materially affects your rights, we will email you before it takes effect, and cancelling is always your answer to a change you do not accept.

Governing law

These terms are governed by the laws of Türkiye, and disputes go to the courts of Türkiye. If you are a consumer, this does not deprive you of the protection of the mandatory law of the country you live in.

Questions: hello@franklymail.com. See also our Privacy Policy and Refund Policy.